How to Order
Online ordering available in the continental US Only. If International, please call to order.
| 1. |
View our products, enter quantity desired and click Add To Cart button. |
| 2. |
When you are finished shopping, click the Checkout link to begin the checkout
process. Please follow the directions provided. You must fill in all required fields
for order to be processed.
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| 3. |
The first time you place an order, you will be asked to enter basic Account
information. For all subsequent orders, you will only need to Login, or enter your
personal ID (which is your e-mail address) and password. All of your account information
will appear on checkout screens when you are logged in. However, for security purposes,
we will not retain your credit card information.
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| 4. |
There are a few items that you cannot purchase online due to security issues or
sizing requirements. But you can print these items and place your order by phone.
We apologize for any inconvenience this may cause.
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| 5. |
Online orders must be paid by credit card. For other payment options, such as
purchase orders, please call our customer Service Representatives at (800) 444-0404
to order and make payment arrangements.
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| 6. |
Online orders can only be shipped within the Continental United States via UPS Ground
Service. If you require expedited delivery, other shipping arrangements, or to place
an International order, please call our Customer Service Representatives at (800) 444-0404.
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| Orders by phone, fax or
mail.
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| 1. |
We recommend you use one of our comprehensive 68-page catalogs or view our products
online and add your selections to your shopping cart and print out. If you would like to
use a Ray Allen Order Form, click Print Order
Form, or see link below.
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| 2. |
With Catalog in-hand or printed shopping cart, call our Customer Service
representatives at
(800) 444-0404 to place your order. If needed, our team of experts
can help you select the products that will best meet your needs. You may also fax or
mail your order with payment information to:
Fax: 719-380-9730
Mailing
address: 975 Ford St.
Colorado Springs, CO 80915
Government purchase orders are accepted. |
| 4. |
Phone, Fax or Mail orders must be prepaid by check or credit card unless other
terms have been previously approved. Prices are F.O.B. Colorado Springs, CO
(you pay freight). Mail orders must include shipping and handling fees. Colorado
residents add 3% sales tax and those in El Paso County (CO), add an additional 1%.
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| 5. |
All orders will be shipped via UPS Ground Service unless otherwise requested. Special
shipping arrangements (such as Next Day, Second Day, or Third Day delivery) are available
at additional cost. Call (800) 444-0404 for details.
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Returning Merchandise.
To return an item (and expedite the process), please call (800) 444-0404 to get a
Return
Authorization from
one of our Customer Service Representatives along with complete
return
instructions.
Prices and Specifications.
Ray Allen will make every attempt
to honor the prices and specifications cited on this web site or
in any current catalog. However,
circumstances beyond our control may cause prices or specifications
to change without notice.
Helpful Links:
Products
- Browse our products.
Contact Us
- Our contact form as well as phone numbers and hours of operation.
Blank Order Form
- This is the same order form that's in our catalog. It may be helpful when faxing in
orders, or use the shopping cart for a custom printed form.
Tile/Plaque/Urn Order Form
- This is a detail form that may be helpful to use for your tile, plaque or
urn order. This
form should be filled out, saved, and attached to your
email or included
with your fax or mail in order. One form must be filled
out for each item
ordered.
Sizing Chart (Bite Suits and Muzzles) - Use this form if you
need a custom bite suit or muzzle. The
majority of our orders are filled without
the use of this form.
Call our customer service department
for questions regarding
sizing at (800) 444-0404.
Shipping and Handling Charges Table
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0 item(s)
975 Ford Street